RETURNS POLICY:

Our commitment is to provide high-quality products to our valued customers. We understand that sometimes issues may arise, and we want to address your concerns regarding refunds.

Refund Eligibility:
We offer refunds exclusively for items that are deemed faulty or defective. If you receive a product that is damaged or does not meet our quality standards, we will gladly initiate a refund for your purchase.

Submitting a Refund Request:
To request a refund for a faulty item, please follow these steps:
1. Contact our Customer Service team at info@bossbabelabel.com within 3 days of receiving the faulty item.
2. Provide a clear description and, if possible, include supporting photographs of the fault or defect.

Refund Processing:
Items must be returned in their original, unused condition and packaging. Customers are responsible for the return shipping costs, unless the item received is damaged or defective. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of your item. The refund does not include the outward shipping fee.

Once we receive and inspect your returned item, we will issue a refund to your original method of payment, less any shipping charges, or generate a new sales order to ship your replacement within 5-7 business days.

Please note that we do not offer refunds for change of mind, sale items, individual preferences, or circumstances unrelated to the product's quality. Any gift with purchase must also be returned if the qualifying item is returned. Additionally, refunds will not be provided for products damaged due to mishandling or misuse.